Payment

Payment can be made via PayPal secure or Direct Bank deposit. 

If you choose to pay by direct deposit our details are:

Bank:                     Bendigo Bank
Account Name:      Artis Aust Pty Ltd
BSB:                       633-000
Account Number:   134 981 851

Please include the Order ID #  from your invoice with your payment.
We will then get your order on its way to you as quickly as possible.
 

Our Return Policy

As our products of high quality we are confident that returns are rare; therefore we offer a 10 year warranty for residential use and 5 year warranty for commercial use.If you are not satisfied with a product you can return unused in 7 business days and receive a full refund. 

Terms of returning items are:

  • The product must not have been used
  • The product must be returned undamaged with its original packaging.

If you have further questions please contact us through the Contact Us page.

Delivery

We aim to ship your order within 2-3 working days from Melbourne - except where an ordered item is out of stock in which case we will advise you of any delay.

In case of bank transfer this will happen once the funds have cleared into our bank account. 

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

 

Shipping charges

Australia: rates start from $9.90 to $14.90 on orders >2kg (excluding, Northern Territory, Tasmania and Western Australia); flat rate of $19.90 for orders 2.1kg - 10.0kg ( excluding, Northern Territory, Northern Queensland and Tasmania); flat rate of $35.00 for orders 10.1 - 100kg  (excluding, Northern Territory, Northern Queensland and Tasmania) and $77.00 for orders of over 100kg.
Delivery fee may be higher into regional areas and we will advise you once you placed your order OR please call us for a quote.
We can guarantee that we use the least expensive and most reliable courier services available throughout Australia.

 

Privacy

How Do We Use the Information We Collect? 

When you become a Picture Rail Systems member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Picture Rail Systems will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Links To Other Sites 

This web site contains links to other web sites. Please note that when you click on one of these links, you may be leaving the www.picturerailsystems.com.au site and entering another web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication 

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Picture Rail Systems.

Legal Disclaimer 

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site

Your Feedback is Always Welcome 

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click on the Contact Us page.